At Samadan.xyz, we understand that plans can change. Our cancellation policy ensures flexibility for customers while respecting the time and effort of our service providers.
Free Cancellation:
You can cancel a booking up to 2 hours before the scheduled service time without any charge.
Late Cancellation (within 2 hours):
Cancellations made less than 2 hours before service may incur a 25% cancellation fee.
No Show or Last-Minute Cancellation (on arrival):
If you cancel after the provider has arrived or are unavailable at the location, a 50% fee may be charged.
Providers must inform us at least 2 hours before the scheduled time if they are unable to attend.
Frequent last-minute cancellations may result in temporary deactivation or penalties.
Eligible refunds will be processed within 3–5 working days.
Refunds are subject to cancellation timing and service category.
If you have questions or need to cancel a booking, please contact us:
📧 support@samadan.xyz
